Shipping Policy — JOY Professional Nail System

Shipping Policy

​

For standard delivery, please allow 2–4 business days for order processing and additional time for shipping.

​

Orders are processed in the order they are received.
Orders placed on Friday, on weekends, or on national holidays are processed on the next business day.

​

You can see the shipping cost by proceeding to checkout and entering the shipping address and payment information on the first step of checkout.

​

At JOY Professional Nail System, we currently ship orders within the United States only. All shipments are handled exclusively through UPS, ensuring reliable and fast delivery to our customers nationwide.

​

 

Processing Time

​

• Orders are processed within 1–2 business days (Monday–Friday).

• Orders placed on weekends or holidays will be processed on the next business day.

• Processing times may be slightly longer during high-volume periods.

 

Shipping Method

All orders are shipped via:

 

UPS Standard Shipping

Delivery times vary depending on your location:

• 2–5 business days for most continental U.S. orders

• Remote locations may require additional time

Tracking information will be sent to your email as soon as your order ships.

 

Shipping Rates

Shipping costs are calculated at checkout based on:

• order weight

• shipping distance

• UPS pricing

We do not offer free shipping at this time (додай, якщо хочеш — можу адаптувати).

 

U.S. Delivery Only

We currently do not ship internationally.
No shipping to:

• Canada

• Mexico

• Europe

• Asia

• Any U.S. territories (Puerto Rico, Guam, etc.)

Shipping is available only within the 50 U.S. states.

 

Incorrect or Undeliverable Addresses

Please ensure your shipping address is correct at checkout.

JOY Professional Nail System is not responsible for:

• delays caused by incorrect or incomplete addresses

• packages returned to sender

• additional shipping fees due to address errors

If the package is returned to us, the customer is responsible for paying the reshipment fee.

 

Lost or Damaged Packages

Once the package is transferred to UPS, responsibility for delivery lies with the carrier.

If your package is:

• lost,

• missing,

• marked as delivered but not received,

• damaged,

please contact UPS directly to open a claim:

UPS Support: https://www.ups.com/support

We will assist you in providing any documents needed for your claim.

 

Order Tracking

When your order ships, you will receive an email containing:

• the UPS tracking number

• a direct link to the UPS tracking page

You can monitor your shipment’s progress at any time.

 

Questions?

If you have any questions about shipping, feel free to contact us:

📩 info@joynailsystem.com